Data Privacy Policy

Last Updated: [Date]

Introduction

Trikorra Pte. Ltd. (“we,” “us,” or “our”) is committed to protecting your personal data (“Personal Data”) and respecting your privacy. This data privacy policy (“Privacy Policy”) outlines how we collect, use, disclose, and protect the personal data you provide to us through our website (“Website”) in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

It is important that you read this Privacy Policy so that you are fully aware of your rights and our responsibilities in relation to your Personal Data.

This Privacy Policy is applicable to all Personal Data in our possession or under our control, including Personal Data in the possession of third parties which we have engaged to collect, use, disclose or process Personal Data for the purposes set out in the Privacy Policy. 

This Privacy Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your Personal Data by us.

1.       Acceptance of Privacy Policy

By using or accessing our Website, you acknowledge that you have read and understood this Privacy Policy, agree to be bound by this Privacy Policy and conclude a legally binding contract with us, and give your consent for the collection, use and disclosure of data for the purposes listed in Clause 4. If you do not agree to this Privacy Policy, please do not use or access our Website.

We reserve the right, at our sole discretion, to modify or update this Privacy Policy at any time without notice and all changes will become immediately effective upon posting on our Website. Your continued use or access of our Website after such changes have been made constitutes your acknowledgement and acceptance of, and consent to, such changes and the amended Privacy Policy. It is your sole responsibility to check this Privacy Policy regularly for changes. You may determine if any such revision has taken place by referring to the date at the top of this Privacy Policy which was last updated. If you do not agree to the amended Privacy Policy, please do not continue to use or access our Website.

2.       Withdrawal of Consent

The consent that you provide for the collection, use and disclosure of your Personal Data will remain valid until such time it is withdrawn by you in accordance with this section. You may withdraw consent and request us to stop using or disclosing your Personal Data for any or all of the purposes listed in Clause 4 by submitting your request via email to our data protection officer (“Data Protection Officer”), or any of our representative and/or employee, at the contact details provided in Clause 11 below.

Upon receipt of your request via email to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on the provision of our Website to you) to process your request and to notify you of the consequences of us acceding to your request, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within a reasonable timeframe.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be able to continue providing our Website to you and we shall, in such circumstances, notify you before completing the processing of your request.

Should you decide to cancel your withdrawal of consent, please inform our Data Protection Officer via email at the contact details in Clause 11.

Please note that withdrawing consent does not affect:

  • the lawfulness of any collection, use, disclosure or processing of your Personal Data prior to your withdrawal;
  • our right to continue to collect, use and disclose Personal Data where such collection, use and disclose without consent is permitted or required under applicable laws; or
  • the lawfulness of any collection, use, disclosure or processing of any data that is not Personal Data at any time.

3.       Personal Data We Collect

For the purposes of this Privacy Policy, Personal Data is any information which can be used to identify you or from which you are identifiable. Such Personal Data that we may collect may include, but is not limited to your name, email address, phone number, or any other relevant information you provide by filling out forms on our Website, or by corresponding with us.

We will also collect usage data, such as information about how you use our Website, including your IP address, browser type, pages visited, and time spent on our Website.

4.     How We Use Your Personal Data

We may use your Personal Data for the following or related purposes, but not limited to:

  • Providing, operating, and maintaining our Website;
  • Improving, personalizing, and expanding our Website;
  • Understanding and analyzing how you use our Website;
  • Developing new products, services, features, and functionalities;
  • Communicating with you, either directly or through one of our partners, including customer service purposes, providing you with updates and other information relating to our Website, and for marketing and promotional purposes;
  • Processing your transactions and managing your orders; and
  • Finding and preventing fraud.

5.       Disclosure of Personal Data

Personal Data held by us may be disclosed to third parties or for purposes as set out in this Policy. Such parties and purposes may include:

Service provider. We may share your Personal Data with third-party service providers engaged to perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, as well as marketing assistance.

For business transfers. We may share or transfer your Personal Data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company

6.       Affiliates

We may share your Personal Data with our affiliates, in which case we will ensure that they are bound by this Privacy Policy.

7.     Business partners

We may share your Personal Data with our business partners, to enable us to offer you certain products, services, and/or promotions.

8.     Any other purpose

With your consent, we may disclose your Personal Data for any other relevant purpose.

9.     As required by law

We may disclose your personal data to comply with applicable laws, regulations, governmental request(s), judicial proceeding(s), court order(s), or other legal processes.

10.  Security Measures

To ensure the security and privacy of your Personal Data in our control or possession, we shall take security arrangements and implement technical and organizational measures which we deem reasonably appropriate.

We shall only disclose your Personal Data on a need-to-know basis.

Although we aim to protect your Personal Data to the best of our ability, we cannot guarantee that your Personal Data will not be subject to any loss, theft or unauthorised access, collections, use disclosure and alteration or disposal. Subject to any applicable law, we shall disclaim any responsibility or liability directly or indirectly arising out of or in connection with the same.

It shall be your sole responsibility for safeguarding and maintaining the confidentiality of your personal data. You should be aware that no method of transmission over the Internet or method of electronic storage is completely secure.

11.    Retention of Your Personal Data

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected in Clause 4, or as required or permitted by application laws.

Once it is reasonable to assume that the retention of your Personal Data no longer serves the purpose for which the Personal Data was collected and is no longer necessary for legal or business purposes, we shall delete or anonymize all your Personal Data in our possession.

12.    Accuracy and Correction of Personal Data

In accordance with applicable laws and regulations, we shall provide you with access to your Personal Data that we have in our possession or control, as soon as practicable upon your request.

Where you provide your Personal Data to us, you shall make reasonable efforts to ensure that your Personal Data is accurate and complete before providing the same to us. We shall put in place adequate measures to ensure that your Personal Data in our possession or control remain or is otherwise accurate and complete. In any case, we shall take steps to correct any errors in your Personal Data, as soon as practicable upon your request.

With regards to the provision of access to your Personal Data or the correction of any errors in your Personal Data, you may submit your request to our Data Protection Officer at the contact details provided in Clause 11.

Upon submitting your request, we shall respond to you as soon as reasonably possible or practicable.

If we are unable to provide you with access to your Personal Data or to make corrections and updates as requested by you, we shall inform you of the reasons why we are unable to do so, unless we are not required to do so under the PDPA.

For us to confirm your identity, we may require specific information from you. This is a security measure to ensure that your Personal Data is not disclosed to anyone without the right to receive it. We may also need to verify the accuracy of any new Personal Data you provide us.

13.    Data portability

You have the right to request the transfer of your personal data to another organization in a structured, commonly used, and machine-readable format, where applicable.

Visiting our Website outside Singapore

Our Website is operated and hosted in Singapore and Malaysia. If you are visiting our Website from outside Singapore or Malaysia, please be aware that your data may be transferred to, stored and processed in Malaysia where our servers are located, subject to the applicable data protection laws in Malaysia. By using and accessing our Website, you hereby consent to the transfer of your data to Singapore and Malaysia and its collection, use and disclosure as set out in this Privacy Policy. You further agree that all payment transactions made by you through our Website shall be deemed to have occurred in Singapore.

You also acknowledge that your use or access of our Website may be subject to local laws applicable in such territory(ies) outside Singapore or Malaysia from where you are visiting our Website. It shall be your sole responsibility to ensure that you use and access our Website only in compliance with such applicable local laws.

14.    Contact

If you have any queries or feedback on this Privacy Policy, our personal data protection policies and procedures, or if you wish to make any request, you may contact our Data Protection Officer at [eugene@aio-dataprotection.com], or at [+65 9679 6966].